AI is changing the environment of work.
Leadership determines what happens next.
AI adoption is a human challenge.
Organizations are investing in AI at extraordinary speed, but access to technology does not create meaningful adoption. People still have to decide when to use it, how to use it, and what work should remain distinctly human.
The Environment of Uncertainty examines the leadership systems, organizational conditions, and human capabilities that make thoughtful AI adoption possible.
The Approach
AI adoption requires more than access to technology. It requires people who can think critically, exercise judgment, learn through uncertainty, and adapt as the technology changes.
Leadership creates the conditions that make those capabilities possible.
Inside the Book
-
AI changes more than how work gets done. It changes how people make decisions, how organizations define expertise, and how leaders create clarity when the technology itself continues to change.
-
AI literacy requires more than knowing how to use a tool. People need the judgment to know when AI adds value, the critical thinking to evaluate what it produces, and the confidence to experiment, learn, and adapt.
-
People develop capability within the systems around them. Leadership sets expectations, creates psychological safety, makes room for experimentation, and builds the structures that turn individual AI use into organizational capability.
-
The goal is not to predict what AI will become. It is to build organizations capable of responding to what comes next. When people can think, learn, adapt, and exercise judgment in uncertainty, change becomes something the organization can navigate rather than something it has to outrun.
Built for leaders navigating AI in real organizations.
The Environment of Uncertainty is written for executives, organizational leaders, and managers responsible for leading people through change. It does not require technical expertise. Instead, it provides a way to think about AI adoption through leadership, learning, organizational systems, and human capability.
About the Author
Dr. Keri Phillips studies how people learn, adapt, and make decisions in changing environments.
Her work sits at the intersection of learning, technology, and organizational change. With a PhD in Learning Technologies and more than fifteen years in education, she has spent her career examining how people develop capability, not simply how they acquire information.
Her work with artificial intelligence extends that same question into a rapidly changing environment: What do people and organizations need in order to use powerful technology thoughtfully, responsibly, and effectively?
The Environment of Uncertainty brings that work into the organizational context, focusing on the leadership systems and human capabilities that make meaningful AI adoption possible.
Dr. Keri Phillips
Author, The Environment of Uncertainty
